Frequently Asked Questions

Avenue Psychotherapy Service – Established 1995

Can I have on line therapy at the Avenue Psychotherapy Service?

Yes. The Avenue Psychotherapy Service operates primarily through online sessions and consultations provided on Microsoft Teams and Zoom.

You can access our psychotherapy service remotely, ensuring full continuity of care even if face-to-face sessions aren’t possible.

Sessions are provided by appointment only in all circumstances.

Remote therapy offers flexibility and access to the practice regardless of location and it is provided globally.

What should I expect from online therapy?

Online therapy at Avenue Psychotherapy Service mirrors the experience of in-person consultations. You will have a safe, confidential, and non-judgmental space to explore emotional difficulties, relationship issues, stress, grief, or other concerns.

Each session is guided by a highly qualified psychotherapist and may include discussions, reflective exercises, or tailored interventions.

Psychotherapy sessions are delivered in strict 50-minute formats, identical to in-person psychoanalytic psychotherapy sessions. There is no variation in frequency; all sessions are scheduled in advance and agreed upon with the patient, maintaining the same boundaries and structure as face-to-face work.

How can online therapy help?

Many clients find that online therapy allows them to feel more comfortable and open when discussing personal or sensitive matters.

It provides a structured, professional space in which feelings can be expressed and processed safely, with the full guidance of a trained psychotherapist.

Patient confidentiality

Confidentiality is essential at all times. All communications, whether online or in-person, are strictly private.

The practice adheres to the highest professional standards to ensure that your privacy is maintained at all times.

Online sessions are conducted in a secure environment, and clients are encouraged to use private, quiet spaces, headphones, and secure connections to protect confidentiality.

Fees

Fees are determined on an individual basis depending on the type of service required.

Prospective clients are encouraged to contact the practice directly to discuss fees and receive detailed information relevant to their specific needs.

Appointment Booking, Payment and Rescheduling

All sessions require online payment in advance. Payment must be processed prior to the start of each session.

Please note that fees are non-refundable, so we kindly ask that you ensure you are able to attend before making payment.

We understand that unforeseen circumstances can occasionally prevent you from attending a scheduled session. If you discover that you are unable to attend, please contact us as early as possible, ideally at least 48 hours before the scheduled session, to arrange a reschedule.

This allows us to offer your appointment slot to other clients and to accommodate your request fairly. Sessions may be rescheduled once payment has been confirmed, and we kindly ask for your cooperation in providing sufficient notice whenever possible.

Things to consider before online therapy

Creating a safe space:

Ensure your environment is private and free from interruptions. Consider headphones, quiet rooms, or alternative locations if needed.

Understanding the on line experience:

Some social cues may be harder to notice remotely. Discussing your experience with the therapist helps maintain a strong therapeutic relationship.

Technical preparation:

Check your device, internet connection, and software before sessions. Agree with your therapist on a plan if a connection issue occurs.

How to make contact

All sessions are arranged by appointment only.

To enquire about availability or to discuss your personal needs, please contact the practice via email:

avenuepsychotherapyservices@gmail.com

If you wish to receive more detailed information on our psychotherapy services, you can download our Patient Guidelines here.

X – Instagram – YouTube – Facebook